Aguayo

D Time and Materials for Startups: Scaling Without Overcommitting

Por Redacción Aguayo

Main Keywords:

  • Time and Materials (T&M)
  • Time and Materials contract
  • Agile development for startups
  • Scaling digital products
  • Flexible budget management
  • IT outsourcing models
  • Strategic staff augmentation
  • Product Market Fit

Related Questions:

  • What is the difference between Fixed Price and Time and Materials?
  • How to control the budget in a Time and Materials contract?
  • When should a startup use Time and Materials for software development?
  • How does the engagement model affect UX quality in startups?
  • What are the risks of Time and Materials for small companies?
Strategic comparison between Time and Materials and Fixed Price for growing Startups.
CAPTION: Photo generated from Midjourney

In the startup ecosystem, the only real constant is uncertainty. Founders and product leaders operate under immense pressure to find Product Market Fit, iterate features, and scale technological infrastructure, all while managing a finite financial runway. In this scenario, choosing the engagement model with design and development partners is not merely an administrative formality; it is a strategic decision that can define the company's agility. Traditionally, the temptation to sign "Fixed Price" contracts is high because it offers a false sense of budgetary security. However, for an organization that needs to learn and pivot, rigidity is the enemy.

The Time and Materials (T&M) model, often misunderstood as a "blank check," has established itself as the standard for high-growth technology companies. Unlike closed models that penalize change, T&M aligns the provider's incentives with the startup's dynamic goals. It allows the project scope to breathe and evolve as real user data is obtained, rather than being tied to a specification written months ago that no longer reflects market reality.

For UX, technology, and business leaders, adopting T&M implies a mindset shift: moving from "buying a deliverable" to "investing in execution capacity." This article explores in depth why this model is superior for scaling phases, how to mitigate its financial risks, and how it transforms the provider-client relationship into a true strategic alliance focused on value rather than just contract compliance.

Frequently Asked Questions about Time and Materials Contracts

Rapid Answer: Why is Time and Materials better for scaling?

The Time and Materials (T&M) model is the optimal choice for scaling a startup because it prioritizes adaptability and velocity over rigid prediction. In a high-uncertainty environment, it allows for adjusting the product roadmap in real-time without renegotiating contracts, ensuring that the budget is spent on what truly adds value today, not on what was thought necessary three months ago.

Key points for product leaders:

  • Total Scope Flexibility: Allows pivoting features based on user feedback without contractual penalties or bureaucratic "change requests."
  • Accelerated Time-to-Market: The team can start working almost immediately, without waiting weeks for exhaustive requirement definitions that will likely change.
  • Quality Over Quantity: Prioritizes developing robust solutions rather than rushing to check off an arbitrary list of requirements to "close the contract."
  • Radical Transparency: The client has total visibility into where hours are invested and can audit progress sprint by sprint.
  • Scalable Cost Control: Allows the team intensity to be dialed up or down (scale up/down) based on cash flow availability or investment rounds.

Financial Agility as a Competitive Advantage

When we talk about digital product development, rigidity is not just an operational annoyance; it is an existential financial risk. The history of software development is littered with "white elephants": products built exactly according to a fixed-price contract, delivered on time and on budget, but which failed miserably because the market had shifted or the initial hypotheses were incorrect. For a startup, avoiding this scenario is a matter of survival.

The Time and Materials model should not be viewed as a lack of commitment to a final budget, but as a tool for dynamic governance. By paying for the time and expertise dedicated (materials, licenses, talent), the startup buys the ability to direct that talent toward the most urgent problems of the week or month. This transforms the development budget from a sunken cost (rigid "Capex") into a manageable operational investment that can be continuously optimized.

Below, we break down how this model impacts different layers of a growing organization, from product management to collaboration culture and risk mitigation.

  1. The Fixed Price Fallacy vs. The T&M Reality

To understand the power of T&M, we must first dissect why the Fixed Price model often fails in innovation contexts. Fixed Price operates under the premise that scope, time, and cost are known and static. This forces a "Big Design Up Front" approach.

The Hidden Cost of Apparent Certainty In a Fixed Price model, the vendor assumes the risk that the work will take longer than estimated. To protect themselves, the vendor inevitably inflates prices (often between 20% and 50%) as a contingency margin. If the project goes well, the startup paid a premium for insurance it didn't use. If the project gets complicated, the vendor has a perverse incentive to cut quality or resist necessary changes to protect their margin.

In contrast, T&M eliminates that risk premium. The startup pays for actual effort. If a feature turns out to be simpler than expected, the savings go directly to the startup, not as extra profit to the vendor.

Managing "Scope Creep" as a Feature, Not a Bug In the traditional world, scope creep is a problem. In the startup world, change is learning.

  • Fixed Price Scenario: You discover users don't understand the onboarding flow. You want to change it. The vendor says: "That's not in the scope. We need to create a change order, quote it, and approve it." Result: Two-week delay and friction.
  • T&M Scenario: You discover the same problem. You tell the team: "In the next sprint, let's pause the reporting feature and fix the onboarding." The team executes. Result: Immediate value.
  1. Relentless Prioritization: The Antidote to Waste

The Time and Materials model enforces a much stricter product discipline on the startup's side, which is extremely healthy. Knowing that every billed hour costs money, Product Managers become much more protective of what enters the backlog.

The Real-Time Value vs. Effort Matrix At Aguayo, we have observed that clients under T&M models tend to participate more actively in planning ceremonies. The conversation shifts from "When will everything be ready?" to "What is the most valuable thing we can achieve with the 80 hours in this sprint?".

This fosters:

  • Waste Elimination: "Nice-to-have" features that only bloat the software are dropped.
  • Focus on Real MVP: Building the minimum necessary to validate hypotheses.
  • Continuous Iteration: The budget is consumed refining what works, not guessing the future.
  1. Team Scalability: The Elastic Growth Engine

One of the most critical advantages for a startup that has just raised a Series A or B is the ability to scale the technical team without the headaches of immediate internal hiring (recruiting, onboarding, benefits, layoffs if things go south).

Staff Augmentation and Managed Dedicated Teams T&M facilitates "Staff Augmentation" models or managed dedicated teams. If the startup needs to accelerate for a Black Friday launch, it can request two senior developers and an extra UI designer for three months. Under a T&M contract, this is simply an adjustment in monthly billing. In a fixed model, it would be a complex contractual renegotiation.

This elasticity allows:

  • Bridging Skill Gaps: Accessing a data architect or a UX Research specialist only for the necessary hours, without hiring a full-time employee.
  • Startup Speed: Vendors usually have "bench" talent ready to be assigned, reducing time-to-hire from months to days.
  • Labor Risk Reduction: If the market contracts and burn rate needs to be reduced, the external team size can be cut quickly without the cultural and legal trauma of internal layoffs.
  1. Transparency and Trust: The Foundation of the Relationship

The main fear of financial leaders (CFOs) with T&M is the loss of budget control. "How do I know they aren't working slowly on purpose to bill more?" This is a valid concern that is mitigated with radical transparency and modern management processes.

Visibility Tools Modern T&M is not based on faith; it is based on data.

  • Detailed Hour Reports: Breakdown of time by task, person, and feature.
  • Access to Task Managers: The client must have access to the team's Jira, Trello, or Linear to see the actual movement of tickets.
  • Frequent Demos: Delivering working software every two weeks is the ultimate proof that hours are translating into tangible assets.

At Aguayo, we foster a culture where the vendor acts as a "fiduciary partner" of the client's budget. If a requested feature will consume too many hours for the value it brings, it is the UX/Tech team's responsibility to raise their hand and suggest a more efficient alternative. That honesty only flourishes in long-term T&M relationships, where the vendor wants the startup to succeed to continue collaborating.

  1. Code Quality and Technical Debt

There is a myth that Fixed Price guarantees quality because the vendor must deliver "what was promised." The reality is often the opposite. When the fixed budget is running out and the deadline looms, the first thing sacrificed is code quality: unit tests are skipped, documentation is left incomplete, and "patch" solutions (hard-coding) are implemented to meet the delivery. This generates massive technical debt that the startup will have to pay (and fix) later.

The Incentive for Excellence in T&M In T&M, since the focus is on continuous collaboration, the team has the incentive to write clean, maintainable code because they know they (or their colleagues) will have to work on that code next month.

  • Refactoring Allowed: A percentage of the sprint can be dedicated to improving architecture without asking for contractual permission, ensuring long-term stability.
  • Integrated QA: Testing is not a rushed final phase, but a constant activity billed as part of development, ensuring a more robust product.
  1. When NOT to Use Time and Materials

To be fair and analytical, T&M is not the magic solution for everything. There are scenarios where it may not be ideal or requires a hybrid adaptation:

  • Extremely Small and Defined Projects: If you need a simple landing page or a banner whose scope will not change, the management cost of T&M may not be worth it. A fixed price is more efficient here.
  • Organizations Without a Strong Product Owner: If the startup does not have someone with daily decision-making capacity to prioritize the backlog and unblock the team, T&M can become inefficient. The external team needs clear direction; if they don't have it, hours are consumed in waiting or rework due to lack of definition.
  • Strict Regulatory Constraints: In some government tenders or very traditional corporate environments, the budget must be closed to the penny by regulation. Although even here, there is a trend toward capped buckets of hours.

Frequently Asked Questions about Time and Materials (T&M)

How do I prevent the budget from spiraling in a T&M model? By establishing monthly or sprint spending caps. Work with range estimates for each feature and monitor the "burn rate" weekly to make prioritization decisions before the money runs out.

What happens if I'm not satisfied with a developer's performance in T&M? The advantage of T&M is flexibility. You can request the replacement of the resource quickly. Not being tied to a fixed deliverable, the vendor is usually more willing to rotate the team until the right cultural and technical fit is found.

Is Time and Materials more expensive than Fixed Price? At first glance, it might seem so because there is no defined "ceiling," but in the long run, it is usually cheaper. You avoid paying the vendor's contingency margin and, most importantly, you don't spend money on features you will later discard or have to redo.

How is success measured in a Time and Materials contract? Success is not measured by "fulfilling the contract," but by the value delivered (deployed features, improved user metrics, delivery velocity). Agile KPIs like Velocity, Lead Time, and stakeholder satisfaction are used.

Do I need an internal technical team to manage a T&M contract? It is not strictly necessary, but you do need an empowered Product Owner or internal project lead who understands the business, can make quick decisions on priorities, and serves as a daily liaison with the external team.

Conclusion: Embracing The Dynamic Nature of Growth

Moving towards a Time and Materials model represents a maturation in how startups approach technology development. Leaving behind the illusory security of fixed-price contracts to embrace dynamic resource management requires courage. It also demands a high level of management discipline from both the client and the partner. It is not about spending without control, but about having the freedom to direct investment where the market indicates value. For product and technology leaders, this model unlocks true organizational agility. It allows you to fail cheaply, scale quickly, and build products that respond to current user needs.

You avoid building software based on specifications from the past that are no longer relevant. The key to success lies in choosing a partner who understands T&M not as an easy way to bill hours. Instead, they must view it as a shared responsibility for the business outcomes and product success. Trust, transparency in reporting, and fluid communication are the pillars that sustain this structure. At the end of the day, code is becoming a commodity in the modern market. The capacity for adaptation and deep understanding of the business problem are the true differentiators.

Adopting T&M is accepting that the product is never "finished," but in constant evolution. It equips the organization with the right financial and operational vehicle for that infinite journey. If your startup is looking to scale, stop trying to predict the future with rigid contracts. Instead, build a flexible collaboration ecosystem that allows you to navigate uncertainty. The cost of rigidity in the digital economy is always higher than the cost of active management. The question is not how much the total project will cost in a year. The question is how much value you are capable of generating with this month's investment. By aligning incentives through T&M, you ensure every dollar spent pushes the needle forward. This is how market leaders are built: through iterative, responsive, and strategic execution. Ultimately, your contract should reflect your ambition to grow, not your fear of the unknown. Choose the model that lets you run fast, pivot hard, and win.

Contact Us

More blog

About work, workshops, creative processes, new clients, old clients, daily life, and UX, epistemological thoughts, and critiques.

The Hidden Strategic Advantages of Time and Materials over Traditional Outsourcing

The Hidden Strategic Advantages of Time and Materials over Traditional Outsourcing

In the high-stakes world of digital product development, choosing an outsourcing engagement model is one of the most critical decisions a leader can make. For decades, the traditional "Fixed Price" (or "Fixed Bid") contract has been the gold standard for corporate procurement. It offers a seductive promise: a clearly defined scope, a firm deadline, and, most importantly, a predictable cost. On paper, it's the responsible, low-risk choice.

But in practice, this perceived safety is an illusion.

The fixed-price model is a relic from an industrial era, designed for building predictable commodities like bridges and buildings. It is fundamentally unsuited for the volatile, exploratory, and human-centric nature of software development. In an environment where user needs evolve and the best solution is discovered, not defined, the fixed-price contract becomes a liability. It actively punishes innovation, creates adversarial relationships, and strangles the iterative process that is the lifeblood of great UX/UI design.

This article explores the hidden strategic advantages of the "Time and Materials" (T&M) model. We will dismantle the myth of fixed-price security and demonstrate why paying for expertise, time, and process—rather than a static list of features—is the most intelligent, agile, and value-driven approach to building products that win.

Read entry
digital_products

UX in Freemium Products: How to Balance Monetization and User Experience

Freemium models dominate today’s digital ecosystem—from productivity apps to design tools, video games, and educational platforms. But with their popularity come complex challenges. The hardest of all: how can we design an experience that is appealing and useful in its free version, while also motivating users (without pushing them) to pay? This delicate balance between value and conversion is at the heart of UX in freemium products.

Read entry
Ilustración del modelo de proyecto Time and Materials.

Time and Materials Explained: A Flexible Model for Complex Projects

In today's dynamic industry, projects rarely follow a predefined path from start to finish. Requirements change, technologies evolve, and goals are adjusted. In this context, fixed-price contracts often prove inflexible, leading to cost overruns, frustration, and unsatisfactory final products. This is where the Time and Materials (T&M) model emerges as a powerful alternative. Unlike a fixed-price contract, T&M focuses on flexibility and collaboration, adapting to the unpredictable nature of complex projects. This blog post breaks down this model, explaining why it is the ideal choice for innovation and how to manage it effectively to ensure the project remains aligned with business objectives.

Read entry
Building Trust with Clients

Building Trust with Clients: The Strategic Advantage of Time & Materials

In the world of project management, trust is the ultimate currency. While fixed-price contracts promise a predictable outcome, they often create an adversarial dynamic between clients and providers, leading to a focus on scope and price rather than shared goals. The Time & Materials (T&M) model offers a powerful alternative. By its very nature, it fosters a relationship built on transparency, flexibility, and collaboration. This blog post explores how T&M moves beyond a transactional agreement to become a strategic partnership, and provides practical, actionable strategies for building and maintaining deep trust with your clients throughout a project’s lifecycle.

Read entry
Choosing the Right Time and Materials Partner in LATAM: A Strategic UX/UI Perspective

Choosing the right "Time and Materials" partner in LATAM: A Strategic UX/UI Perspective

The Latin American (LATAM) region has emerged as a premier destination for Time and Materials (T&M) and nearshoring engagements in the software development world. Its competitive advantages—including a favorable time zone overlap with North America, a growing talent pool, and cultural affinity—make it an attractive proposition. However, the T&M model, which relies on a fluid scope and close collaboration, demands a partner selection process that goes far beyond a simple rate comparison. For a project to succeed, particularly in the complex and iterative domain of UX/UI design and subsequent development, the chosen partner must be an extension of your strategic team, not just a contractor. This blog post dives deep into the strategic, often overlooked, criteria that ensure you select a LATAM T&M partner capable of delivering true user value, fostering innovation, and managing the inherent risks of a flexible engagement model.

Read entry
The synergy between Agile and the T&M model.

Why Agile Teams Prefer Time and Materials for Scaling Operations

In today's fast-paced business environment, scaling is not just about growing a team; it's about expanding a company's ability to innovate and deliver value. Traditional project management models, with their rigid scopes and predefined timelines, often create bottlenecks that stifle the very flexibility Agile teams are built on. This is where the Time and Materials (T&M) contract model emerges as a powerful enabler. It provides the financial and operational agility necessary to support the iterative, customer-centric nature of Agile. This article will explore the deep synergy between T&M and Agile, explaining why this combination is a strategic choice for teams looking to scale their operations efficiently and effectively.

Read entry
Time and Materials in Practice: Lessons from Real LATAM Collaborations"

Time and Materials in Practice: Lessons from Real LATAM Collaborations

In the dynamic landscape of technology and design, particularly in the vibrant and often unpredictable region of Latin America (LATAM), contracting and project management models are crucial for success. The Fixed Price scheme offers budgetary certainty but often strangles the flexibility that is a pillar of User-Centered Design (UCD). On the other hand, the Time and Materials (T&M) model, which budgets for work time and resources used, has solidified itself as a powerful tool for UX/UI projects where research and iteration are fundamental.

This model, by offering superior flexibility, allows design teams to react to user research discoveries, pivot based on usability tests, and ultimately deliver a more relevant and valuable product. However, its success in LATAM is not without challenges: it demands rigorous discipline, transparent communication, and, above all, a strategic alignment that transcends mere hourly billing. This blog post explores the most valuable practical lessons learned from real collaborations in the region, focusing on how UX/UI design can flourish and demonstrate its intrinsic value within the fluid T&M structure. The key is not just billing for hours, but ensuring that every billed hour generates measurable value for both the business and the user.

Read entry
Managing_Risk_Effectively_in_Time_and_Materials

Time and Materials Contracts: Managing Risk Effectively

In the landscape of digital product development, the contract model chosen between a client and a partner is rarely just a financial formality; it is a structural determinant of the project's success or failure. For leaders in banking, insurance, and technology, the tension is palpable: Procurement departments traditionally favor the perceived certainty of Fixed Price contracts, while product and technology teams require the flexibility of Time and Materials (T&M) to execute true Agile methodologies. The conflict arises from a fundamental misunderstanding of where risk actually lies in software development.

While Fixed Price models promise cost certainty, they often result in rigid scope adherence that stifles innovation and incentivizes vendors to cut corners to protect margins. Conversely, Time and Materials models align incentives toward quality and adaptability but introduce the fear of the "blank check"—an open-ended commitment with no guaranteed ceiling. This fear often drives organizations back to rigid contracts that are ill-suited for the complexity of modern user experience (UX) and technical challenges.

The central question for leadership is not which model eliminates risk—because no model can—but rather how to manage that risk intelligently. How can an organization embrace the flexibility of T&M to build superior products while maintaining the fiscal discipline and accountability required by the boardroom? This article explores the strategic governance, mindset shifts, and operational frameworks necessary to turn T&M contracts from a financial liability into a competitive advantage.

Read entry
A project manager and a client collaboratively reviewing a project budget and timeline on a digital tablet.

Mastering the Flow: How to Budget Effectively Using a Time and Materials Approach

In the dynamic world of project management, particularly in software development and creative industries, the only constant is change. Traditional fixed-price models, while offering apparent cost certainty, often crumble under the weight of evolving requirements, unforeseen complexities, and the very innovation they are meant to foster. This rigidity can lead to contentious change orders, compromised quality, or stalled projects. Enter the Time and Materials (T&M) model—a framework designed for agility and transparency. However, its inherent flexibility is often misinterpreted as a lack of financial control, a "blank check" that terrifies budget holders. This perception couldn't be further from the truth. Effective T&M budgeting is not about relinquishing control; it's about exercising it differently. This comprehensive guide will dismantle the myths and provide a strategic, actionable framework for mastering the T&M approach, transforming it from a source of financial anxiety into a powerful tool for delivering exceptional value.

Read entry
AB Testing

Best Practices for Conducting A/B Tests in UX Design

This methodology not only allows us to make data-driven decisions but also eliminates guesswork, clearly showing us what works best for our users. However, running effective A/B tests isn’t just about launching two versions of something and seeing which one wins. It’s a meticulous, nuanced process that can make the difference between a marginal improvement and a quantum leap in conversion rates. 🚀

Read entry
alfred.aguayo_psychology_--v_6.1_7aab8a7f-5367-4996-bd37-a3ae23399f3d

The Psychology Behind User Behavior

Understanding how people think, make decisions, and react to different stimuli is key to designing products that are not only efficient but also intuitive and enjoyable to use. Throughout this article, we will explore the psychological principles that influence digital interaction, how cognitive biases affect user decisions, and how we can apply this knowledge to improve usability and conversion in digital products. 🎯

Read entry
mapas de calor

User Behavior Analysis: How to Interpret Heatmaps and Clicks

When it comes to improving user experience (UX), nothing is more revealing than observing how people interact with a website. Where do they click? Which sections do they spend the most time on? Which ones do they completely ignore? Heatmaps and click analysis are key tools to answer these questions, providing a detailed view of user behavior. But interpreting them correctly goes beyond just looking at colors and bright spots on a screen—it requires context, intent, and a well-thought-out optimization strategy.

Read entry
ux professional

How to Build a UX Carreer: Abilities and Key Tools

User experience (UX) design is one of the most exciting and constantly evolving disciplines in the digital world. Whether you're starting from scratch or looking to strengthen your profile, building a career in UX requires a combination of technical skills, creativity, and a deep understanding of human needs. But don’t worry, this guide will walk you through the essentials step by step so you can become a solid and well-prepared professional.

Read entry
alfred.aguayo_UX_Portfolio_--v_6.1_6be34876-e5a9-4661-93ce-5432e430a006

UX Portfolios: Tips for Creating an Impressive One

Creating an impressive UX portfolio is not just about aesthetics—it is your personal brand, your sales pitch, and your best opportunity to showcase how you think as a designer. A great portfolio doesn’t just display projects; it tells stories, reveals processes, and clearly demonstrates your impact on every product you’ve worked on.

Are you ready to build yours? Here’s everything you need to make it truly stand out.

Read entry
Principios De Diseño Persuasivo Aplicados Al UX

Persuasive Design Principles Applied to UX

Design is not just about creating beautiful interfaces; its true power lies in its ability to influence user behavior. Every color, every white space, every word has the potential to persuade. When we apply persuasive design principles in UX, we harness both cognitive and emotional psychology to guide users into making decisions that benefit them as well as our business objectives. It’s not about manipulation, but rather about facilitating intuitive, satisfying, and meaningful experiences.

Read entry
Cómo Usar La Teoría del Color Para Influir en las Decisiones del Usuario

How to Use Color Theory to Influence User Decisions

Imagine opening an e-commerce application and immediately being drawn to a "Buy Now" button that stands out from the rest. Without thinking too much, you click on it. It’s not a coincidence—it’s design. The color of that button was carefully selected to grab your attention and guide your behavior.

Color theory is not just about aesthetics; it’s a visual communication strategy that can enhance usability and conversion in a digital product. From the way colors evoke emotions to how they guide user navigation, understanding their impact will allow you to make more effective and results-oriented design decisions.

If you've ever wondered why certain colors work better than others in digital interfaces, this article will help you uncover the answer. You’ll learn how to use color to improve user experience, optimize accessibility, and strengthen your brand’s visual identity.

Read entry
cursos ux

Recommended UX Certifications and Courses

In a highly competitive job market, certifications and specialized courses can make a significant difference between being a self-taught designer and a professional with structured knowledge backed by reputable institutions. Whether you are just starting in UX or have experience and want to refine your skills, investing in continuous learning can open doors to better career opportunities and provide a competitive advantage.

However, an important question arises: Is it really worth getting a UX certification?

Read entry
Stakeholders_entendiendo_UX

How to Sell UX to Stakeholders and Business Teams

Talking about UX with business teams can feel like trying to sell air. How do you explain to someone that they can't see or touch user experience design, but without it, their product could fail? The key is to shift the focus: instead of talking about design, talk about results, efficiency, and return on investment. At the end of the day, stakeholders aren’t looking to "do UX"—they want to improve their business. 🎯

Read entry
Interacción con soporte o chatbots

UX and User Retention: Strategies to Reduce Churn

When we talk about user retention, user experience (UX) is not just another factor—it is the heart of any effective strategy. If a digital product fails to engage, motivate, and satisfy its users, they will simply leave. Churn (the rate of user abandonment) is the natural enemy of profitability and growth, and more often than not, a poor UX is what triggers it. So, how can we design experiences that keep users engaged in the long run? Let’s explore.

Read entry
UX en e-commerce: Cómo mejorar la experiencia de compra en línea

UX in E-commerce: How to Improve the Online Shopping Experience

E-commerce has transformed the way we shop, but not all online experiences meet user expectations. Confusing navigation, slow load times, or a complicated checkout process can mean the difference between a successful sale and an abandoned cart.

This analysis explores how to optimize UX in online stores, covering aspects such as speed, personalization, trust, and customer support. More than just design, it’s about creating seamless and efficient experiences that turn visitors into repeat buyers.

Read entry
0_3 (1)

UX in Startups: How to Design with Limited Resources

When we think about User Experience (UX) design, it’s easy to picture large teams with generous budgets, conducting extensive user testing, and using advanced tools. However, in a startup, the reality is quite different: resources are limited, time is scarce, and every decision matters. How can you design an exceptional experience without a million-dollar budget? Here, I’ll share strategies, approaches, and the right mindset to achieve it.

Read entry
ux_in_branding

UX and Branding: How to Build a Brand Identity Through User Experience

When we think of branding, the first things that come to mind are usually a logo, typography, or a brand's color palette. However, branding is much more than a visual identity; it is the complete perception that users have of a brand, and that includes the experience they have when interacting with it. This is where UX (User Experience) comes into play as a key ally in building memorable brands.

Read entry
product_roadmap

How to Prioritize UX Improvements in a Product Roadmap

Imagine having an endless list of ideas to improve your product's user experience. Each one seems valuable, each one promises impact, and each one has passionate advocates within the team. How do you decide which ones to implement first? This is one of the most important questions in product and UX management. Prioritization is not just a matter of preference but of strategy, data, and a clear vision of both the business and the user.

Read entry
ux_writing

UX Writing: How to Improve the Experience with the Power of Words

When we talk about user experience, we often think of well-designed interfaces, smooth interactions, and harmonious colors. However, there is a fundamental component that is often overlooked: words. UX Writing is not just about “writing pretty texts” but a strategic discipline that guides, informs, and builds trust in users within a digital interface.

Read entry
mensajes_de_error_efectivos_en_ux

Creating Effective Error Messages: UX Writing to Improve Usability

When things don’t go as the user expects, error messages become a critical point of contact. These are moments filled with frustration, but also opportunity. Instead of being a simple reminder that something went wrong, a well-crafted error message can guide, reassure, and return control to the person interacting with the interface. Writing effective UX copy in these situations can make a significant difference in how a brand or product is perceived. 📎

Read entry
Storytelling en UX

Storytelling in UX: How to Design Engaging Narrative Experiences

Storytelling isn’t just for books, movies, or TV shows—it's also a powerful tool in digital experience design. In UX, storytelling helps us connect with users on a deeper, more emotional level. It gives meaning to the journey, creates motivation, and, above all, makes people feel like they’re part of something. Designing with narrative is giving a soul to an interface. 📖

Read entry
landing_page_form

How to Design Intuitive and User-Friendly Forms

Forms are one of the most critical touchpoints between users and digital products. They’re where the most important actions happen: creating an account, making a purchase, submitting a request, subscribing, or booking a service. But even though they’re at the heart of many digital experiences, forms remain one of the most overlooked and mistreated elements of interface design.

Read entry
ux_in_the_metaverse

UX in the Age of the Metaverse: Challenges and Opportunities

Today, with the arrival of the metaverse as a promise of persistent, interactive, and immersive 3D environments, UX professionals are facing a new and challenging landscape. It's not just a new channel—it’s a new paradigm of interaction, presence, and design. This new stage compels us to rethink many of the foundations we once took for granted.

Read entry
wearables

UX Design for Wearable Devices

When designing experiences for wearables, we step into a space where the interface is no longer just visual—it becomes something you feel, something you wear, and, in many cases, something that merges with your body or surroundings. Devices like smartwatches, augmented reality (AR) glasses, and virtual reality (VR) headsets have radically changed how we interact with technology. It’s no longer about clicking; it’s about moving, looking, touching, even speaking. This kind of design requires us to think beyond the screen: to consider context, physical limitations, and entirely new languages of interaction. 🧠

Read entry
ux_en_interfaces_de_voz

UX Design in Voice Interfaces: How to Improve the Experience with Virtual Assistants

In a time where we’re speaking more and more to our devices, virtual assistants have become an everyday tool: we set alarms, check the weather, ask questions, and even control our homes using our voice. But behind that “magic” lies a critical layer that is often overlooked: user experience (UX) design focused on voice interfaces. Unlike a touchscreen or a web page, voice introduces an entirely different kind of experience—one that demands new approaches to usability, empathy, and conversational structure. Designing for ears and words is a fascinating challenge.

Read entry
UX_en_vida_real

UX Design in Screenless Environments: Conversational and Haptic Experiences

Traditional UX design has lived—and still lives—on screens. From graphical interfaces on computers to mobile apps, user experience has long been anchored in the visual. But we now live in an era where screens are no longer the only medium of interaction. The rise of voice assistants, wearables, haptic devices, and immersive environments presents a new challenge: how can we design experiences that are just as intuitive, enjoyable, and effective when there’s no screen to guide the user? This question opens the door to a fascinating world of possibilities and responsibilities.

Read entry
UX_y_neurociencia

UX and Neuroscience

Understanding how our minds react to screens, buttons, and animations can be the key difference between a product that feels natural and one that feels frustrating, even if it functions well. Neuroscience gives us clues into how we perceive, feel, and make decisions in digital environments, opening a world of possibilities for designing more human, intuitive, and effective experiences. 🧠

Read entry
Cultura_UX_en_las_empresas

UX Culture in Companies: How to Build a User-Centered Mindset

Adopting a UX culture is not just about hiring designers or having fancy tools. It's about transforming the way an organization thinks, collaborates, builds, and makes decisions. A user-centered mindset is a strategic vision that places people at the center—not just in design, but throughout the entire business experience. Building this culture takes time, consistency, and leadership, but the benefits are tangible: more intuitive products, better-aligned teams, and happier users. 🧠

Read entry
errores de ux

Common UX Mistakes and How to Avoid Them

Ensuring that interactions with your website or application are intuitive, functional, and satisfying is paramount. However, even seasoned designers can fall into pitfalls that negatively impact usability and brand perception. Let's delve into some of the most common UX mistakes and how to steer clear of them.

Read entry
user_experience_research

How to Conduct Effective User Research

When it comes to user-centered design, user research is like having a secret weapon. It allows us to step into the shoes of the people we're designing for, uncovering their needs, desires, and frustrations. It's the difference between creating something that's "okay" and something that truly resonates. If you're ready to level up your designs, let’s dive into how to conduct effective user research in a friendly and practical way.

Read entry
Good practice

The Impact of a Good User Experience on Business

In today's competitive business landscape, User Experience (UX) has become a pivotal factor for success. It's not just about offering quality products or services; it's about ensuring that customers enjoy every interaction with your brand. A well-crafted UX not only enhances customer satisfaction but also boosts key business metrics such as conversion rates, retention, and brand recognition.

Read entry
diseno centrado en usuario

Introduction User Centered Design

User-Centered Design (UCD) is a design approach that places the user at the core of the design process. This methodology not only aims to create appealing experiences but also to solve real problems and meet the specific needs of the people interacting with a product or service.

In a world where user expectations evolve rapidly, UCD becomes a cornerstone for the success of any digital or physical project. More than just a set of techniques, it’s a mindset that prioritizes empathy, research, and collaboration.

Read entry
mapa de empatia

Empathy Maps: What Are They and How to Use Them?

Empathy is one of the most powerful skills we can develop as UX designers. It allows us to deeply understand people, their needs, and their emotions. In the design world, one tool that helps us translate this understanding into action is the empathy map. This visual tool not only makes it easier to identify the most human aspects of our users but also fosters collaboration among teams. Let’s dive in! 🙂

Read entry
UX design

The Key Principles of User-Centered Design

User-Centered Design (UCD) is a philosophy and methodological approach that places individuals at the heart of the design process, ensuring that developed solutions meet their needs, expectations, and limitations. This approach is vital for creating products, services, and experiences that are functional, intuitive, and satisfying for end-users. Below are the key principles of UCD and how they can be applied to enhance user experience (UX).

Read entry
UX

What is UX and why is it important?

When we talk about User Experience (UX), we’re diving into much more than just how someone uses a product. UX encompasses the entire range of feelings, perceptions, and emotions a person experiences when interacting with a product or service.

Read entry
melisa-hildt-aV2uMw3zfwQ-unsplash

What are the Nielsen's 10 Usability Principles?

Exploring usability principles is essential for creating effective digital experiences. In this article, we will delve into the 10 Usability Principles proposed by Nielsen Norman Group, a crucial reference in the design world. These principles provide solid foundations for the development of user-friendly interfaces.

Read entry
dan-dimmock-sNwnjxm8eTY-unsplash

4 Key Aspects for Effective UX Research

Dive into the fascinating realm of user experience (UX) research with our 4 key aspects. Discover how to optimize your design processes, understand your audience, and create digital experiences that truly resonate with users.

Read entry
dan-dimmock-sNwnjxm8eTY-unsplash

What is the PURE Method for Usability Evaluation of a Digital Product?

In the fast-paced world of digital design, where user experience stands as an undeniable cornerstone, usability evaluation methodologies become crucial tools. Among these, the PURE Method (Pragmatic Usability Rating by Experts) stands out, a creation of the renowned Jakob Nielsen, a pioneer in usability discipline. This pragmatic approach has revolutionized the way we evaluate the interaction between users and digital products.

Read entry
ux-indonesia-WCID2JWoxwE-unsplash (2)

'The Design of Everyday Things' by Donald Normann: Key Lessons for Sensible Design

In this article, we will explore the fundamental lessons that this influential book offers for achieving sensible design in our everyday life. From the psychology of design to the importance of visibility and feedback, immerse yourself in the keys that will transform your perspective on the world around you.

Read entry
Blog_How-to-make-a-flow-chart-process_

Difference Between a Flowchart and Sitemap: Essential UX Design Guide

In the world of UX design, the visual representation of processes and structures is essential. Two key tools in this industry are Flowcharts and Sitemaps. Although they share the purpose of clarifying complexity, each has a unique focus. In this guide, we will explore the crucial differences between a Flowchart and a Sitemap, offering a detailed insight so you can choose the right tool at each stage of your design project.

Read entry
LikertScale_blog_FULL-min

Likert Scale for UX Surveys: Optimizing Data Collection

In the realm of user experience (UX) research, the Likert scale emerges as a vital tool to capture user perceptions and attitudes. In this article, we will delve into how to implement and leverage this scale in UX surveys, maximizing data quality and providing valuable insights for the continuous improvement of products and services.

Read entry
60409e9f127600b542827395_JTBD1

'Jobs to be Done': How to Discover and Satisfy Customer Needs

Discover how to identify and address customer needs through the "Jobs to be Done" strategy. This innovative approach focuses on understanding what motivates customers to "hire" a specific product or service and how you can effectively meet those needs, ensuring exceptional customer experience and long-lasting competitive advantage.

Read entry
Prototype-ux-user-experience

UX Prototypes

Discover how prototypes are essential in User Experience (UX) design, their importance in the creative process, and best practices for their development and evaluation.

Read entry
Diseñadores

Free Resources for UX Designers

UX design is constantly evolving, and staying updated can be challenging on a budget. Fortunately, free resources like design tools, inspiration libraries, and online courses can help enhance your skills and keep up with industry trends. 🌟

Read entry
diseno personas discapacidad

Guide To Designing Accessible Websites For People With Disabilities

Designing accessible websites isn’t just a technical exercise; it’s an opportunity to create a positive impact. Beyond meeting regulatory standards, designing with accessibility in mind is an act of empathy that reflects a commitment to diversity. In this article, we’ll explore how you can integrate accessibility practices into your web design to create experiences that truly reach everyone.

Read entry
tendencias ux 2025

UX Design Trends for 2025

UX Design in 2025 promises innovation and new ways to interact with technology: inclusive interfaces, immersive experiences, and both functional and emotional solutions. 🚀 Discover the trends that will define this year.

Read entry
asistentes virtuales

UX in Artificial Intelligence: Case Studies in Chatbots and Virtual Assistants

Artificial Intelligence (AI) is transforming the way we interact with technology, and chatbots and virtual assistants are clear examples of how these tools can make our lives easier... or more frustrating. Designing user experiences (UX) in this context involves not only understanding how algorithms work but also how people perceive, use, and trust these technologies. In this article, we will explore case studies and key strategies to enhance the experience in chatbots and virtual assistants. 🌟

Read entry
brooke-cagle-tLG2hcpITZE-unsplash

Identification of Emotions: Forge Deeper Connections with Users through Emotion-Driven UX

It's not enough for websites and applications to merely function; they must also connect with users on a profound emotional level. The field of User Experience (UX) design recognizes the significance of emotions and how they influence user behavior and decisions. This understanding has given rise to emotion-driven UX design, a methodology focused on creating digital experiences that trigger and respond to user emotions.

Read entry
ales-maze-uXvUpHY5o_4-unsplash.max-800x600

Scaling Your Business with Akeneo: Strategies for Growth and Efficiency

Scalability is one of the biggest challenges that growing companies face. Managing a large amount of product information, maintaining data consistency and quality, and expanding into new markets are complex tasks. This is where Akeneo, a leading Product Information Management (PIM) solution, plays a vital role. Let's see how Akeneo can be the centerpiece in your business's growth and efficiency strategy

Read entry
ben-kolde-bs2Ba7t69mM-unsplash

User-Centered Design: Methodologies for Solving UX Problems

In an increasingly competitive digital world, User Experience (UX) and a User-Centered Design has become a critical factor for the success of any website or application. Good UX not only attracts visitors but also keeps them engaged and satisfied. However, tackling challenges and solving UX-related problems can be a complex process. Fortunately, there are effective methodologies that can assist you in addressing and resolving these issues efficiently. In this article, we will explore some of the best methodologies for enhancing UX and optimizing your website with real-world examples.

Read entry
sebastien-bonneval-UIpFY1Umamw-unsplash

User Experience Maps: Visualizing Key Interactions

In the world of User Experience (UX), where user satisfaction is paramount, having effective tools is crucial to understand and improve interactions between users and your website or application. One of the most valuable resources is the user experience map, also known as User Journey or Customer Journey. In this comprehensive guide, we will delve deep into how to create and use user experience maps to enhance an exceptional experience for your users and the success of your digital project.

Read entry
photo-1493612276216-ee3925520721

The Powerful Alliance of User Experience (UX) and Brand Strategy for Business Growth

In today's business landscape, User Experience (UX) and brand strategy are two essential elements for growth and success. In this article, we will delve into how these two disciplines can form a powerful alliance to propel your business forward. Through tangible examples and effective strategies, we will explore how a solid UX can be the key to building a strong brand and, ultimately, accelerating business growth.

Read entry
liferay-dxp-ux-experiencia-usuario.max-800x600

What is a DXP Platform like Liferay?

Discover the Power of Digital Experience Platforms (DXPs) and Their Role in Creating Exceptional Online Experiences. A DXP like Liferay provides integrated tools and services for managing, personalizing, and optimizing digital interactions for customers, employees, and other stakeholders. From content management and user segmentation to omnichannel experiences and analytics, DXPs simplify the creation and delivery of personalized content. Leading companies in various industries, such as Vodafone, Audi, and Unilever, have harnessed the potential of DXPs to manage multiple websites, ensuring consistency and delivering seamless user experiences. Explore how DXPs can transform your digital presence and elevate customer engagement to new heights.

Read entry
Portada.max-800x600

User Experience: Televisa optimizes its website with Aguayo

Aguayo collaborated with various departments within the Televisa Group and Univision, a media conglomerate whose largest shareholder is Televisa, on the user experience (UX) centered redesign of Las Estrellas, Televisa Espectáculos, Televisa Noticias, and Canal 5. Furthermore, Aguayo also ventured into other projects for the Mexican company, such as the microsite for the 2018 FIFA World Cup and Fusión México, both also based on UX.

Read entry
campaign-creators-pypeCEaJeZY-unsplash

Data Analysis: User Behavior Patterns and Trends

In today's competitive digital world, User Experience (UX) has become a critical factor for the success of any website or application. A good UX not only attracts visitors but also keeps them engaged and satisfied. However, tackling challenges and solving UX-related problems can be a complex process. Fortunately, there are effective methodologies that can help you address and resolve these issues efficiently. In this article, we will explore some of the best methodologies to enhance UX and optimize your website with real-world examples.

Read entry
nick-seagrave-1tpLdmxki-c-unsplash

The Power of User Experience Maps: Optimizing Your Website

Navigating a website is not always a straightforward journey. Visitors can feel lost, confused, or simply frustrated. How can you understand what users experience on your site and improve their journey? The answer lies in User Experience Maps (or User Journeys). These powerful tools allow you to visualize users' journeys through your site, identify issues, and optimize every step.

Read entry
freestocks-40k6ZqbsXuo-unsplash

A/B/C Testing: Enhance Your User Experience

A/B/C testing, also known as split testing, is a fundamental technique in the world of user experience (UX) design and digital marketing. It enables businesses to evaluate the effectiveness of different design elements, content, and features to make data-driven decisions and enhance conversions. In this article, we'll delve deep into what A/B/C testing is, when you should conduct it, why it's essential, and how to effectively conduct these tests to optimize the user experience and increase your conversion rates.

Read entry
ux-indonesia-qC2n6RQU4Vw-unsplash

Lean UX: Redefining User Experience Strategy

Explore Lean UX methodology in-depth based on the book by Jeff Gothelf and Josh Seiden. Discover its core principles, benefits, implementation process, and how it compares to other design methodologies. Learn when and who should use Lean UX to enhance user experience strategy.

Read entry
sigmund-QuusekRfTI8-unsplash (1)

Omnichannel User Experience: Navigating Between the Physical and the Digital

In the ever-evolving landscape of user experience and digital development, one concept that has gained prominence is the convergence of physical and digital worlds. This convergence, often referred to as "omnichannel," represents a significant shift in the way businesses and individuals interact with technology. Let's explore the intriguing intersection of physical and digital realms and its impact on the user experience.

Read entry
austin-distel-goFBjlQiZFU-unsplash (1)

Key Performance Metrics in Digital Development: What to Measure and Why

In the vast realm of digital development, measuring performance is paramount for success. This article delves into the key metrics that should be the focus of your attention. Discover why these metrics are essential and how they can transform your approach, from loading speed to user retention. Join us on a journey through digital analytics to empower your development strategy.

Read entry
Psychology-of-color-in-digital-design

The Psychology of Color in Digital Design: Strategies for an Impactful Experience

Dive into theworld of color psychology in digital design, where each shade and hue has the power to influence users' emotions and perceptions. Let's explore strategies beyond aesthetics, unraveling the fundamental theories of color, its application in branding, and how it directly impacts user behavior. From readability on digital screens to cultural considerations and practical tools, discover how colors go beyond the visual, shaping impactful and meaningful digital experiences.

Read entry
steven-wright-mq8QogEBy00-unsplash

The Role of UX Research in Digital Development

User Experience (UX) Research stands as a fundamental pillar in digital development, acting as the process that allows us to thoroughly comprehend the needs, behaviors, and expectations of users. At its core, UX research seeks to unravel the mysteries surrounding human interaction with digital products and services, providing valuable insights for design and continuous improvement.

Read entry
milad-fakurian-58Z17lnVS4U-unsplash

Eye Tracking and Neuro UX: Deciphering User Psychology

Let's explore into the fascinating realms of Eye Tracking and Neuro UX – two powerful disciplines that uniquely allow us to unravel the psychology of user interaction. From tracing the user's gaze to deciphering how their brain responds, we unlock the secrets behind digital engagement. Get ready to embark on a journey beyond the visual surface, where each click unveils an unseen narrative of preferences and behaviors.

Read entry
mark-fletcher-brown-nN5L5GXKFz8-unsplash

Key Strategies to Improve User Experience

Improving the user experience goes beyond simple adjustments. It involves a comprehensive approach that ranges from deep user understanding to continuous impact assessment. In this guide, we'll explore key strategies that can transform the way users interact with your digital products.

Read entry
nils-stahl-neUbjUnjXNk-unsplash

Winning Strategies in the Product Life Cycle: Lessons from the Boston Consulting Group

Explore the winning strategies that steer products towards success in every phase of their life cycle. This article unravels valuable lessons offered by the Boston Consulting Group (BCG), showcasing analytical tools, strategic models, and effective tactics to navigate the diverse stages. From inception to decline, discover how to implement proven strategies that have propelled the growth of prominent businesses.

Read entry
linkedin-sales-solutions-Jk3u514GJes-unsplash

Types of Usability Testing: Strategies for Evaluating the User Experience

In the world of digital design and development, usability is crucial for the success of any product. Usability testing is an essential tool that allows the evaluation of how users interact with a product and how effective their experience is. In this article, we will explore various types of usability testing, highlighting effective strategies to enhance the user experience.

Read entry