
Focused AI Omnichannel Strategy
Seamlessly integrate all customer interactions across multiple channels to enhance engagement, boost retention, and drive sales.
Digital, eCommerce and Growth Marketing
"Every dollar invested in UX brings 100 dollars in return. That’s an ROI of a whopping 9,900 percent." - Forrester Research
Seamlessly integrate all customer interactions across multiple channels to enhance engagement, boost retention, and drive sales.
We digitize business processes and craft digital Products and Services based on a deep comprehension of the User and its context.
Drive marketing strategy and growth with advertising campaigns centered on User Experience (UX), prioritizing lead conversion.
We specialize in designing and implementing digital products that catalyze business transformation. Our expertise spans from crafting Information Architecture and Interface Design (UI Design) to executing Technological Development and deploying on virtual infrastructure in the cloud.
User Experience Design and Technology Consulting Firm, focused on Digital Product & Services Development, E-commerce Solutions and Growth Marketing.
We understand User Experience (UX) as the foundation for creating long-term relationships and expanding our clients' businesses.
Product Development and Digital Services
Since 1991, we've been revolutionizing UX, advertising, and digital strategies for businesses, collaborating directly and via specialized consultancies.
The Bogota Digital Library integrates and extracts digital cultural resources from over 25 public libraries and cultural centers, providing users with a unified and user-friendly experience. Aguayo was tasked with designing and developing Colombia's largest cultural digital platform, leveraging insights from previous user and cultural studies. Aguayo's scope of work included:
Plurix, a Brazilian company specializing in the food retail sector, acquires supermarket chains with the goal of expanding their digital presence through cutting-edge technology. A crucial aspect of this strategy involved implementing a digital platform capable of centralizing information from various supermarket chains and distributing it to each brand's eCommerce platform on Vtex.
Aguayo was responsible for designing and overseeing the implementation of Akeneo, a leading platform for Centralized Product Information Management (PIM). Within a span of fewer than 4 months, Aguayo successfully completed their portion of the project. Their work encompassed:
The User Experience (UX) Strategy laid the groundwork for the design of Iris, a new Fintech brand specializing in B2B financial services in Colombia, encompassing both the Digital Product and Digital Marketing strategies. Following a user-centered approach rooted in Design Thinking, the Aguayo team engaged in the following activities:
In order to achieve the objectives of expanding the digital market and boosting sales conversions, Aguayo focused on UX Design and E-commerce Programming for Challenger, a prominent brand in Colombia specializing in household appliances.
The project, aimed at enhancing User Experience and driving increased customer engagement, encompassed the following key tasks:
Aguayo was hired by Zuana to enhance the strategic vision of their business, aiming to deliver the optimal User Experience for guests and hotel partners. Aguayo's consulting services encompassed:
Experience Strategy:
Digital Asset Roadmap:
Information Architecture (IA):
"Where are we headed?" This is the first question we answer when we start a project. By meeting with the client, delving into their product, and comprehending the context, users, and the full scope of their experience, we lay the foundation for a strategic direction that ensures success.
Who uses the product and in what context? We focus on both, user and context. There is a difference between using a product under stress and using it on a Sunday afternoon on the couch.
What is key for the product? From our key findings list, we designed the product's prototypes and tested them with real users. We learn, edit, and implement the final product.
33
Years of experience
+200
International Recognitions
+1K
Developed Projects
≈35
Interdisciplinary Professionals
Strategic Creativity
We blend strategy and creativity to deliver impactful solutions that drive real results.
About work, workshops, creative processes, new clients, old clients, daily life, and UX, epistemological thoughts, and critiques.
E-commerce has transformed the way we shop, but not all online experiences meet user expectations. Confusing navigation, slow load times, or a complicated checkout process can mean the difference between a successful sale and an abandoned cart.
This analysis explores how to optimize UX in online stores, covering aspects such as speed, personalization, trust, and customer support. More than just design, it’s about creating seamless and efficient experiences that turn visitors into repeat buyers.
When we talk about user retention, user experience (UX) is not just another factor—it is the heart of any effective strategy. If a digital product fails to engage, motivate, and satisfy its users, they will simply leave. Churn (the rate of user abandonment) is the natural enemy of profitability and growth, and more often than not, a poor UX is what triggers it. So, how can we design experiences that keep users engaged in the long run? Let’s explore.
Imagine opening an e-commerce application and immediately being drawn to a "Buy Now" button that stands out from the rest. Without thinking too much, you click on it. It’s not a coincidence—it’s design. The color of that button was carefully selected to grab your attention and guide your behavior.
Color theory is not just about aesthetics; it’s a visual communication strategy that can enhance usability and conversion in a digital product. From the way colors evoke emotions to how they guide user navigation, understanding their impact will allow you to make more effective and results-oriented design decisions.
If you've ever wondered why certain colors work better than others in digital interfaces, this article will help you uncover the answer. You’ll learn how to use color to improve user experience, optimize accessibility, and strengthen your brand’s visual identity.
Design is not just about creating beautiful interfaces; its true power lies in its ability to influence user behavior. Every color, every white space, every word has the potential to persuade. When we apply persuasive design principles in UX, we harness both cognitive and emotional psychology to guide users into making decisions that benefit them as well as our business objectives. It’s not about manipulation, but rather about facilitating intuitive, satisfying, and meaningful experiences.